{"id":49062,"date":"2016-07-17T09:40:00","date_gmt":"2016-07-17T09:40:00","guid":{"rendered":null},"modified":"2016-07-17T09:40:00","modified_gmt":"2016-07-17T09:40:00","slug":"noticia-es-43394","status":"publish","type":"post","link":"https:\/\/www.eltriangle.eu\/es\/2016\/07\/17\/noticia-es-43394\/","title":{"rendered":"El tel\u00e9fono de informaci\u00f3n 010 volver\u00e1 a ser gratuito"},"content":{"rendered":"<p><strong>El 010, el tel\u00e9fono de atenci\u00f3n ciudadana del Ayuntamiento de Barcelona, volver\u00e1 a ser gratuito a partir del a\u00f1o que viene coincidiendo con la finalizaci\u00f3n del actual contrato con Qualytel Teleservices<\/strong>, la empresa de telemarqueting encargada de gestionar este servicio municipal y que est\u00e1 en el punto de mira de los sindicatos desde hace tiempo por la presunta explotaci\u00f3n laboral de los trabajadores. La medida, que entrar\u00e1 en vigor durante el primer trimestre del 2017,<strong> supondr\u00e1 un ahorro de 1,25 millones de euros anuales a los bolsillos de los barceloneses<\/strong> -de los cuales s\u00f3lo una tercera parte van a parar a las arcas municipales- y un gasto para el consistorio de 200.000 euros al a\u00f1o para asumir el coste del servicio. <\/p>\n<p><strong>La gratuidad del 010 ha sido uno de los principales caballos de batalla de las entidades vecinales porque el Ayuntamiento ha obtenido durante a\u00f1os un beneficio econ\u00f3mico de un servicio p\u00fablico creado, precisamente, para informar los ciudadanos y facilitarlos las gestiones administrativas<\/strong>. Este pionero servicio de atenci\u00f3n telef\u00f3nica naci\u00f3 hace treinta a\u00f1os, y s\u00f3lo el a\u00f1o pasado atendi\u00f3 m\u00e1s de 600.000 consultas. El precio actual del servicio externalizado es de 0,373 euros por establecimiento de llamada y 0,089 por cada minuto con IVA incluido. Ahora, aprovechando que finaliza la concesi\u00f3n del servicio, el gobierno de <strong>Ada Colau<\/strong>\u00a0quiere incrementar el n\u00famero de gestiones que se podr\u00e1n hacer telef\u00f3nicamente hasta acercarse a las que se hacen presencialmente en las<strong> Oficines d&#8217;Atenci\u00f3 al Ciutad\u00e0<\/strong>\u00a0(OAC). Tambi\u00e9n incluir\u00e1 la atenci\u00f3n en ingl\u00e9s, franc\u00e9s, \u00e1rabe y urd\u00fa.<\/p>\n<p><strong>SERVICIO EXTERNALIZADO<\/strong> <br \/><strong>Poco se sabe de momento de las intenciones del gobierno Colau en cuanto a su futura gesti\u00f3n.<\/strong> El 010, como otros servicios telef\u00f3nicos municipales, est\u00e1 externalizado desde hace a\u00f1os, y los sindicatos reclaman con insistencia al\u00a0consistorio que los remunicipalize al considerarlos un servicio p\u00fablico b\u00e1sico. El \u00faltimo contrato se firm\u00f3 durante el gobierno de Xavier Trias. Seg\u00fan public\u00f3 el<strong> Bolet\u00edn Oficial del Estado<\/strong> (BOE) del 13 de junio del 2015, el Ayuntamiento de Barcelona adjudic\u00f3 a <strong>Qualytel Teleservices<\/strong> el 25 de marzo del 2015 \u00ab<strong>la gesti\u00f3n del servicio de atenci\u00f3n telef\u00f3nica ciudadana, la gesti\u00f3n de informaci\u00f3n y la tramitaci\u00f3n diferida en el marco del modelo multicanal de la Direcci\u00f3n de Atenci\u00f3n Ciudadana<\/strong>\u00ab.<\/p>\n<p><strong>LEE EL REPORTAJE COMPLETO EN LA <a href=\"http:\/\/www.iquiosc.cat\/el-triangle\/\" target=\"_blank\" rel=\"noopener noreferrer\">EDICI\u00d3N EN PAPEL<\/a> DE EL TRIANGLE DE ESTA SEMANA<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El alcalde Xavier Trias adjudic\u00f3 este servicio a la empresa Qualytel Teleservices, filial de la multinacional alemana Bertelsmann<\/p>\n","protected":false},"author":1,"featured_media":20328,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[24,38],"tags":[],"class_list":["post-49062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-el-triangle-semanal","pmpro-has-access"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>El tel\u00e9fono de informaci\u00f3n 010 volver\u00e1 a ser gratuito - El Triangle<\/title>\n<meta name=\"description\" content=\"El alcalde Xavier Trias adjudic\u00f3 este servicio a la empresa Qualytel Teleservices, filial de la multinacional alemana Bertelsmann\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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